I was promised it'd be ready in a day. It took three, and every time I had to call to find out what was happening with my car.
No reply from the garageHello Ryan — you're right on both counts: we overran the deadline and, worse, we should have called you, not the other way round. We're sorry. We've brought in a simple rule: on any delay, the customer is told before the promised deadline passes, not after. If you come back, ask for the workshop manager — he'll handle your job personally.