★★★★★
My appointment was cancelled an hour before, after I'd taken time off work specially. No apology, just a curt text.
No reply from the salon
Reply drafted by AI · approved by the salon
Demo Hair Studio (owner)
Hello Charlotte — you have every right to be upset, and that curt text was a double mistake on our part. We're genuinely sorry. We've changed our process: any reschedule from our side is now given at least 24 hours' notice and by phone, not just a message. If you'll give us another chance, your first booking gets priority in the diary — call and ask for the manager.
★★★★★
Balayage exactly as I asked, after two other salons let me down. They even showed me how to maintain it at home.
No reply from the salon
Reply drafted by AI · approved by the salon
Demo Hair Studio (owner)
Thank you, Daisy! We're so glad it was third time lucky with us — and that you left knowing exactly how to keep your colour looking its best. See you for a top-up!
★★★★★
The result was lovely. The problem: I messaged on Instagram to book and got a reply four days later.
No reply from the salon
Reply drafted by AI · approved by the salon
Demo Hair Studio (owner)
Thank you for the note and for your honesty, Alexandra. You're right — on busy days messages fell behind. Bookings can now be made directly on the site, with an instant reply, at any hour. See you soon!