I waited 40 minutes past my appointment time with no explanation. The treatment was fine, but the organisation leaves a lot to be desired.
No reply from the practiceHello Michael — you're right, and 40 minutes of waiting isn't a standard we accept. We're sorry. We've reviewed how we schedule emergencies, which was exactly what caused the delay that day. If you'd like, call reception and we'll find you a priority slot at your next visit. Thank you for telling us directly — that's how we put things right.